Returns and Refunds

At Natural K2 Spice, customer satisfaction is our top priority. We understand that occasionally, a return or refund may be necessary. Below, you’ll find all the details regarding our policy to ensure a smooth and stress-free experience.

 

Eligibility for Returns

We accept returns under the following conditions:

  • The product is unused and in its original packaging.

  • The return request is made within 14 days of receiving the order.

  • The item was delivered damaged or defective.

 

How to Initiate a Return

To start a return process, please follow these steps:

  1. Contact our customer support team at [support email] with your order number and reason for the return.

  2. Our team will provide instructions and a return shipping label if applicable.

  3. Pack the item securely and return it using the provided instructions.

 

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method within 5-7 business days.

Exclusions

Please note the following items are non-returnable:

  • Opened or used products.

  • Custom or personalized items.

  • Items purchased during a clearance sale.

 

Exchange Policy

If you wish to exchange your item for a different product, please contact our support team. Exchanges are subject to availability and must meet the same return conditions.

 

Contact Us

For any questions regarding our Returns and Refunds policy, don’t hesitate to reach out to our dedicated support team at [support email]. We’re here to assist you every step of the way!